Monitoring and Troubleshooting

Computer monitoring is used to check the status of personal computers and the software running on the computers. Computer monitoring software provided by ‘Hipoct’ unites all the monitoring data to one central location. Problematic hard drives, connection failures, malware – hardware and software problems happen all the time in companies of all sizes. It seems that there is always a problem with at least one computer – something that causes a lot of employee frustration. IT support departments are responsible for dealing with these issues and quickly limiting the damage’ but work stoppages ultimately lead to higher costs. Therefore, it is recommended to take precautions instead of chasing problems when they arise. Central monitoring, as offered by ‘Hipocti’, identifies problems before they can happen and rushes to send alerts. Proactive management leads to less lost data, minimal downtime and happier employees

The process includes
Identifying problems through monitoring

Investigating causes of problems

Determining solutions

Hipocti’s system monitors the computing performance at the customer’s site, and enables fault detection in real time while notifying the customer and sending a care message to support

Setting up warning messages, with the help of the ‘Hipocti’ system, is easy, and provides alerts on system resources
Users are logged in
Network and IP monitoring
SNMP monitoring
Windows updates
SQL Server
Exchange
Active Directory
VMware
Devices that support Hyper-V and SNMP
and more...